Your device
Data recovery for every device
Phone and tablet
iPhone, iPad, Samsung and other Android devices. Broken screen, water damage, does not start.
Laptop and MacBook
Laptop does not start, water damage, Windows broken. Hard drive or SSD in the laptop.
Hard drive, SSD, USB stick, SD card
External drives and storage that are no longer recognised. Through our external lab.
Common cases
What usually works and what rarely does
Water damage: do not charge and do not keep switching it on. The sooner the device is with us, the better. In our experience the data can often be saved if the device is cleaned and dried quickly.
Black or broken screen: if the device is still running, the data is usually all there. We get it to the point where you can unlock it and transfer the data.
Phone no longer starts: often it is the battery, charging port or another part that we can replace. If the main board is faulty, the phone goes to our external lab.
Laptop no longer starts: usually it is not the hard drive that is faulty but the laptop. Then we copy the data directly from the hard drive or SSD.
Deleted data: on iPhones and current Android phones deleted data can practically not be recovered. Check «Recently Deleted» in the Photos app or your backup. With hard drives, USB sticks and SD cards it is sometimes possible as long as nothing has been overwritten. The lab clarifies this.
Encrypted devices: iPhones and current Android phones encrypt all data. It can only be read in the device itself and with your unlock code. Without the code we cannot recover it either. For Windows laptops with BitLocker we need the recovery key.
Prices
What does data recovery cost?
| Data recovery | Price |
|---|---|
| Phone and tablet, on site The device can be restarted in our workshop. | CHF 150.– to 200.– |
| Phone and tablet, external lab The main board is faulty. | CHF 300.– to 350.– |
| Laptop, on site Hard drive or SSD is readable. | CHF 160.– |
| Laptop, external lab Hard drive or SSD is faulty. | after assessment |
| Hard drive, SSD, USB stick, SD card In the external lab. | after assessment |
Incl. VAT. We tell you the exact price after the assessment, before anything is done. You only pay the full price if the recovery succeeds. If it does not, you only pay the diagnosis: CHF 50.– for phones, CHF 100.– for laptops, plus CHF 50.– for the external lab. If we succeed, we credit our diagnosis. If the lab succeeds, the lab diagnosis is credited and our diagnosis remains payable.
How it works
How data recovery works
- Bring or send your device. In St. Gallen, Aarau or Wettingen without an appointment, or by post. For phones, please give us the unlock code.
- Assessment and price. We check what is possible and tell you the price. We do nothing without your consent.
- Recovery and handover. On site in our workshop or in the external lab. You receive the data on your new device or a storage device.
FAQ
Frequently asked questions
How likely is it that my data can be recovered?
It depends on the damage. If only the screen or another part is faulty, the data is usually all there. With severe damage to the main board or the hard drive, recovery is sometimes only partly possible or not at all. We tell you after the assessment.
How much does data recovery cost?
For phones on site CHF 150.– to 200.–, in the external lab CHF 300.– to 350.–. For laptops on site CHF 160.–. For faulty laptop drives, external hard drives, SSDs, USB sticks and SD cards we quote after the lab assessment. You only pay the full price if the recovery succeeds.
Do you need my unlock code?
For phones, yes. iPhones and current Android phones encrypt the data, it can only be read with your code. For Windows laptops with BitLocker we need the recovery key.
Can I get deleted photos back?
On iPhones and current Android phones practically not. First check «Recently Deleted» in the Photos app and your backup. With hard drives, USB sticks and SD cards it is sometimes possible as long as nothing has been overwritten.
How do I get my data back?
On your new device, on a USB stick or on an external hard drive. Ideally bring the new device or a storage device with you.
Can I send my device by post?
Yes, from anywhere in Switzerland. Shipping both ways is free and you receive the shipping label from us. How repair by post works.
Locations
Phone repair in St. Gallen, Aarau and Wettingen
3 locations in German-speaking Switzerland, no appointment needed, with express repair
Ready for your repair?
Drop in without an appointment or send your device by post. Questions? Get in touch, we usually reply within an hour during opening hours.