Free shipping
You get the shipping label from us, and shipping both ways is free of charge.
Your benefits
Get it repaired without coming in
You get the same repair and the same warranty as in our stores. The prices from our price calculator apply. All postal orders are handled by our team in St. Gallen.
Back with you quickly
If the spare part is in stock, we usually repair your device on the same day once payment is received and send it back by A-Post. At best, you'll have it back within two days.
Personal status page
Using your link, you can see where your device is at any time and answer queries directly online.
12-month warranty
On parts and labour, just like a repair in store.
How it works
How repair by post works
Five steps to a repaired device, usually within 2 to 3 days. You can also follow every step on your status page.
- 1
Create order
Create your repair order directly online. You will receive a confirmation email with your order and a status link.
Create order - 2
Pack carefully & send
We confirm your order and send you a shipping label. Pack your device securely and take it to the post office.
- 3
Diagnosis & quote
We check your device. Depending on the option you chose, we contact you with a quote or send you the payment link directly.
- 4
Approval & payment
Once you have approved the quote, we send you the invoice with a secure payment link. There you choose your preferred payment method (TWINT, credit or debit card, PostFinance Card, PostFinance Pay, PayPal or prepayment).
- 5
Repair & return shipping
Once payment is received, we repair your device and send it back to you. Shipping both ways is free of charge.
Please only send your device after we have confirmed your order. We briefly check every order for completeness and the availability of any spare parts needed. Confirmation is usually given within one hour.
Status page
Always know where your device is
The confirmation email contains the link to your personal status page. You don't need an account or password for it.
- History of every step, from order creation to return shipping
- Shipping label to print as soon as we have confirmed the order
- Answer queries and messages directly
- Approve or decline the quote
- Invoice with payment link
- Tracking number for return shipping
i-Restore · Your status pageExample
OrderRP-26-1710-007
DeviceiPhone 14 Pro
We need your response
Diagnosis: main camera faulty.
Quote: replace main camera, CHF 149.90
Approve quoteDecline
- Order created
- Order confirmed · Shipping label ready
- Parcel received
- Diagnosis complete
- Approve quote
- Payment
- Repair & return shipping with tracking number
Example, simplified.
Cost
What does a repair by post cost?
Transparent and with no hidden costs.
Repair price
The prices from our price calculator apply. In the order, you choose whether we send you a quote first or carry out the repair directly up to a set amount.
To the price calculatorShipping
Shipping both ways is free of charge.
You receive the shipping label from us.
Pay
You pay before the repair is carried out, via the payment link in the invoice: TWINT, credit or debit card, PostFinance Card, PostFinance Pay, PayPal or prepayment.
If the fault is unclear, we first carry out a fault diagnosis. If you decide to go ahead with the repair, it is credited towards the cost. If you decline or the device cannot be repaired, a diagnosis fee of CHF 50.– to 100.– may apply (see Terms and conditions, section 3.3).
Prepare
Send it in well prepared
Follow these points and your device will reach us safely.
Before shipping
- Back up your data: If possible, make a backup beforehand, for example via iCloud, Google or your computer. As a rule we never delete any data, but we are not liable for any data loss, for example due to a short circuit or a lost parcel.
- Unlock code: You can optionally provide your code or pattern in the order. This lets us test your device thoroughly and so avoid later warranty claims. The code is mandatory for data recovery. We delete it once the order is complete.
- Accessories: For phones and tablets, please do not include a case, charging cable or original packaging. For laptops, please include the charging cable.
Pack and send
- Pad it well: Place the device in a sturdy box, for example with bubble wrap or paper.
- Attach the label: You'll find the shipping label in the confirmation email and on your status page. Print it out and stick it on where it is clearly visible.
- Take it to the post office: You can include the repair order, but you don't have to. Your order number appears automatically on the shipping label.
Which devices can I send in by post?
All of them: smartphones, tablets, laptops and other devices of all brands. We check every order and confirm it before you send your device.
What does shipping cost?
Shipping both ways is free of charge. You receive the shipping label from us.
Is my device covered during shipping?
We ship with Swiss Post. It is liable for loss of or damage to a parcel up to CHF 500.–. Please pack your device with plenty of padding.
How do I pay?
You pay before the repair is carried out, via the payment link in the invoice: TWINT, credit or debit card, PostFinance Card, PostFinance Pay, PayPal or prepayment.
How long does a repair by post take?
Once payment is received, we usually repair your device on the same day, provided the spare part is in stock, and send it back by A-Post. You can check the current status on your status page at any time.
Where do I send my device?
To our St. Gallen store. The address is on the shipping label you receive with our confirmation. Please only send your device after this confirmation.
What happens to my data and unlock code?
With a standard repair such as screen, battery or housing, data is not usually lost, and as a rule we never delete any data. However, we are not liable for any data loss, for example due to a short circuit or a lost parcel. So if possible, make a backup beforehand. Providing the unlock code is optional. We need it for a thorough function test, it is mandatory for data recovery, and we delete it once the job is complete.
What happens if I decline the quote?
In that case we won't repair anything and will send the device back to you. Depending on the work involved, a diagnosis fee of CHF 50.– to 100.– may apply (Terms and conditions, section 3.3).
Does the warranty also apply to a repair by post?
Yes. You get a 12-month warranty on parts and labour, just like a repair in store.
Ready for your repair by post?
Create your order online. We'll get back to you with the confirmation and the shipping label.